1.-EXCHANGES
The items purchased in our website can be exchanged by the CUSTOMER by previously contacting our customer service (see below). It is mandatory to show the purchase receipt (or the online purchase invoice). Exchanges will be attendend 0within a max of 30 days from the date of purchase indicated on the proof of payment.
You can contact our customer service by any of the following methods:
a) Email: luzbf2002@hotmail.com
b) Mobile phone or Whatsapp: (+34) 681247695
Once your exchange request has been notified, and after carrying out the appropriate checks, our customer service will tell you how to proceed to return your product and exchange for other one. Shipping costs are borne by LUZ FERRAO. Do not ship products without previously notifying our customer service and that the latter has authorized the shipment, since otherwise LUZ FERRAO will not be able to cover the shipping costs.
Exchanges of items that are not in perfect condition or that show clear signs of use or handling that do not correspond to those indicated will not be accepted.
The items to be exchanged must be brand new and in their original box. They must also be accompanied by a copy of the invoice or purchase receipt, and their instructions on the change.
We endeavor to accept all exchanges, but in the unlikely event that we receive a returned item in poor condition or used, we may have to return it to you. In this case, the CUSTOMER must bear the shipping costs of the product (both routes)
2.-RETURNS
Returns are not accepted except defective products or products under warranty.
3.-DEFECTIVE PRODUCTS AND WARRANTY
The warranty issued by LUZ FERRAO guarantees the quality of its products during the legally established period. Our warranty does not cover deficiencies caused by manipulation or not proper use by the CUSTOMER.
Any item purchased in our virtual store that has manufacturing defects prior to purchase will be returned to the CUSTOMER at no cost to the CUSTOMER.
This commercial warranty has an additional character and as such, does not alter the rights recognized to consumers and users by the regulations in force in each country according to Royal Legislative Decree 1/2007 of November 16 on the consolidated text of the General Law for the defense of Consumers and Users and other complementary laws, modified by Law 3/2014 of March 27.